Terms & Conditions

Cleaning Services Agreement

Aloha Clean Windows LLC

d/b/a Aloha Windows, Carpet & Ducts

Window • Carpet • HVAC Duct Cleaning Services

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Quotes/Estimates/Invoices and the terms below are valid for 30 days from the date issued, after which pricing may change.

This Cleaning Services Agreement (“Agreement”) is entered into by and between Aloha Clean Windows LLC, doing business as Aloha Windows, Carpet & Ducts (“Service Provider”) and the client named on the attached invoice or work order (“Client”), effective as of the date the quote is sent or the Services are scheduled, whichever is earlier. By scheduling, accepting a quote from, or paying an invoice issued by the Service Provider, the Client agrees to the following terms and conditions.

1. Scope of Services

The Service Provider agrees to perform one or more of the following services as described in the attached invoice or work order (“Services”): window cleaning, carpet and upholstery cleaning, and/or HVAC duct and vent cleaning. Services are performed at the Client’s premises on the agreed-upon date(s) and time(s). Any additional services requested beyond the scope of the invoice must be agreed upon in writing and may incur additional charges.

2. Payment Terms

• The Client agrees to pay the Service Provider the amount specified in the invoice for the Services rendered.

• Payment is due upon completion of Services unless otherwise stated on the invoice (e.g., Net 30).

• Late payments will incur a late fee of 1.5% per month on the outstanding balance.

• The Client is responsible for any costs associated with collecting unpaid invoices, including reasonable attorney fees and court costs.

3. Non-Liability for Preexisting Conditions

The Service Provider is not responsible for any preexisting damage, defects, or conditions present at the Client’s premises prior to the start of Services, including but not limited to:

• Preexisting wear and tear, stains, or damage to surfaces, fixtures, carpet, flooring, or ductwork.

• Fragile, delicate, or high-value items not disclosed to the Service Provider in writing prior to the start of Services.

• Loss or damage resulting from the Client’s failure to disclose known defects or conditions that could affect the Services (e.g., cracked window seals, loose carpet seams, damaged or previously repaired ductwork, or known mold presence).

The Service Provider reserves the right to document the condition of the premises, carpet, or HVAC system (e.g., via photographs, video, or written notes) before performing Services to establish a record of preexisting conditions.

4. Service-Specific Terms

Window Cleaning. Window cleaning may involve the use of razor blades, scrapers, and other tools to remove paint, stickers, debris, or hard-water deposits. The Client acknowledges that the Service Provider is not liable for scratches, etching, or other damage to glass, window frames, screens, sills, or hardware that results from the cleaning process, including the use of razors or scrapers, except to the extent caused by the Service Provider’s gross negligence. This includes damage related to pre-existing conditions such as compromised or defective glass coatings, tempered or low-E glass sensitivities, weakened seals, or prior scratches or etching not disclosed to the Service Provider in writing before Services begin.

Carpet & Upholstery Cleaning. Cleaning involves moisture and cleaning agents. The Client acknowledges that: (a) some staining, discoloration, dye bleeding, or fiber wear may be permanent and cannot be guaranteed to fully remove regardless of method used; (b) drying time typically ranges from several hours to a full day, during which surfaces may be slippery or susceptible to new staining if not kept clear; (c) the Service Provider is not liable for pre-existing browning, wicking, or mold/mildew that surfaces after cleaning due to conditions (such as subfloor moisture or humidity) that predate the Service; and (d) the Client is responsible for disclosing any known water damage, subfloor issues, or previous treatments prior to service.

HVAC Duct Cleaning. The Client acknowledges that: (a) the Service Provider is not liable for damage to aging, deteriorated, or improperly installed ductwork, registers, or components that fails or is exposed during cleaning; (b) the discovery of mold, pest debris, asbestos-containing materials, or other pre-existing contamination will be reported to the Client, and remediation of such conditions is outside the scope of this Agreement unless separately contracted; (c) access to attics, crawlspaces, or other confined areas may be required, and the Client is responsible for ensuring safe, code-compliant access; and (d) the Service Provider is not responsible for pre-existing electrical, mechanical, or system performance issues unrelated to the cleaning itself.

5. Limitation of Liability

• The Service Provider will perform all Services with reasonable care and skill. The Service Provider is not liable for indirect, incidental, consequential, or punitive damages, including loss of use, loss of profits, or property damage arising from the performance of the Services.

• The Service Provider’s total liability for any claim arising from this Agreement shall not exceed the total amount paid by the Client for the specific Service giving rise to the claim.

• The Client agrees to notify the Service Provider in writing of any claim related to the Services within five (5) business days of completion of the Services. Claims involving mold, mildew, or moisture-related issues from carpet or HVAC work should be reported as soon as they are discovered. Failure to provide timely notice may limit or waive the Client’s right to pursue a claim.

6. Client Responsibilities

• Provide the Service Provider with access to the premises at the agreed-upon time and ensure the premises are safe and free of hazards.

• Remove or secure valuable, fragile, or sensitive items, and move small furniture or breakables prior to the start of Services unless the Service Provider has agreed in writing to do so.

• Disclose in writing, prior to the start of Services, any known issues relevant to the work — including surface sensitivities, prior water damage, known mold, damaged ductwork, or areas to avoid.

7. Independent Contractor Status

The Service Provider is an independent contractor and not an employee, partner, or agent of the Client. The Service Provider supplies all necessary equipment, materials, and personnel to perform the Services, unless otherwise agreed in writing.

8. Insurance

The Service Provider maintains general liability insurance covering damages caused by the Service Provider’s negligence during the performance of Services. Proof of insurance is available upon request. The Client is responsible for maintaining their own property and homeowner’s insurance to cover preexisting conditions, personal property, or losses not caused by the Service Provider’s negligence.

9. Cancellation and Rescheduling

• The Client must provide 48 hours’ notice to cancel or reschedule an appointment. Failure to provide adequate notice may result in a cancellation fee of up to 50% of the scheduled service cost.

• The Service Provider reserves the right to cancel or reschedule appointments due to unforeseen circumstances (illness, equipment failure, inclement weather, etc.) and will notify the Client as soon as possible.

10. Force Majeure

The Service Provider is not liable for any delay or failure to perform Services due to circumstances beyond its reasonable control, including natural disasters, strikes, or government regulations.

11. Termination

Either party may terminate this Agreement with 7 days’ written notice. In the event of termination, the Client shall pay for all Services performed up to the date of termination.

12. Governing Law

This Agreement is governed by the laws of the State of Wyoming. Any disputes arising under this Agreement shall be resolved in the courts of Sublette County, Teton County, or Lincoln County, Wyoming, whichever is appropriate based on where the Services were performed.

13. Entire Agreement

This Agreement, together with the attached invoice or work order, constitutes the entire agreement between the Service Provider and the Client and supersedes any prior agreements or understandings, written or oral. Amendments must be made in writing and signed by both parties.

14. Client Acknowledgment

By scheduling Services, accepting a quote, permitting the Service Provider to begin work, or paying an invoice from the Service Provider, the Client acknowledges that they have read, understood, and agree to be bound by the terms of this Agreement.